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Unibody MacBook hinges disintegrating?

When I upgraded from my 2GHz white MacBook, one of the big things I wanted, given the problems I and others had with the plastics cracking, was a machine that was robust. I thought, with the glass trackpad and the one-piece aluminium body, that the 15-inch MacBook Pro was the perfect machine, and would be able to stand up to the hours of heavy use I put my primary computer through.

A few weeks ago, however, I noticed when I shut the lid that the two halves didn't quite line up properly, and on further investigation I saw that the problem was with the hinge; the entire top assembly seemed to be slowly separating.

Cracking MBP hinge

Though it gets heavy use, it's never been dropped or roughly handled. I'd have thought nothing else of it – a duff unit, perhaps – but when I took it in for repair at my local APR, they said it was the third they'd seen. And then Tony Harris told us on Twitter that when he'd been at an Apple Store, the three people in front of him had been there about unibody hinges. (Though that may have been because many people are reporting that the hinges are too floppy.)

A quick search, however, suggests that it's not an isolated problem. There are reports all over the web of the same thing, so it looks, worryingly, like it might be a design flaw. If you own a unibody MacBook or MacBook Pro, keep an eye on the hinge!

The good news is that while we haven't heard anything official from Apple, the fact that more reports are coming in mean that, for me at least (as a regular punter; no special perks for MacFormat staff!) my laptop was accepted in for repair under warranty with no questions. (Yet another reason to invest in the expensive-but-totally-worth-it AppleCare – remember that you can buy it any time in the first year of owning your Mac – when you see some people having been quoted over a thousand dollars for the repair.)

Have you seen the problem? Does it concern you? Let us know in the comments.

Pull Quote: 

C Phin"The unibody design promises to be robust, but mine is cracking apart at the hinge. And I'm not alone."


SoGA

"Yet another reason to invest in the expensive-but-totally-worth-it AppleCare – remember that you can buy it any time in the first year of owning your Mac – when you see some people having been quoted over a thousand dollars for the repair"

In the UK, that must be covered by SoGA also, although the very mention of SoGA makes Apple spit fury.


SoGA, for those not in the

SoGA, for those not in the know, is the Sale of Goods Act, a UK law which states that all goods must be of merchantable quality and fit for purpose. If, in other words, you can argue that there's a fundamental flaw in a product, you can demand a refund, repair or replacement. (Note that under SoGA, your contract is with the seller, not with the manufacturer.)

I, indeed, had two iBooks fixed by invoking SoGA. It might be a bit sledge-hammer-to-crack-a-nut, though, so see how you get on being polite in the first instance.


Hinge failure

After your reading your article I passed on the info to several Mac (US) sites. None posted the link or responded. Bliss?


Same and more

I'm having the exact same issue with an exact same model of Mac now. Unlike you, I'm not so lucky with getting that into an Apple Center and having the machine accepted in for repair with no questions or costs - despite that I just got mine in February this year in Singapore. I am currently working in Ho Chi Minh City, Vietnam, and while there is a list of authorised service providers here, the issue isn't common. I went into a service provider with a huge shop front (which, put into context, would mean that they should be more reputable and established) but the personnel refuted the fault with the assumption that the machine had been damaged due to inapt use (because they hadn't seen anything like this before), and refused to honour the international warranty which Apple Care is supposed to be. To top that off, they presented me with a quote of US$730 for the replacement of the screen. While I am thinking it is wiser to fly to Singapore and have the Apple Store there look into this, I am also wondering why I should be incurring so much additional charges for my ownership of this Mac product in the end. Believe me - the frustration is building.


Cracked MacBook Pro

My son's MacBook Pro, purchased 12/2008 for in excess of $3000.00, is split the same way, with no abuse or accidental damage. The CD drive stopped working several months ago, and when the "kernal panic" occurred we took it to Apple for service. Without a working CD drive, there was no way to reboot the machine. Having purchased an AppleCare contract through 2011, I was expecting to drop it off and have the machine repaired at little or no cost, but instead received an estimate of $1000.00. The "genius" said the damage was "too excessive" to qualify under the AppleCare coverage. This computer was a high school graduation present for my son and a substantial investment. While I am pursuing other avenues of contact with Apple, I hope other users experiencing this problem will report it. Once the case begins to split, the gap widens with use and begins to look more damaged than defective. I would advise anyone with this problem to address it with Apple before the split is amplified with use.

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